Policy
The requirements for confidentiality, impartiality, objectivity, and ethical guidelines for Dovre Sertifisering AS, as an accredited certification body, are defined in Dovre Sertifisering AS's quality policy and management system, which are available upon request.
In this context, the company's management emphasizes that Confidentiality, Impartiality, Objectivity, and Ethics are non-negotiable rules that must always be followed by Dovre Sertifisering AS, as well as our auditors and lead auditors, and the appeals committee.
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Policy for Access and Confidentiality
Dovre Sertifisering is commited to treat all information from its customers confidentially, unless otherwise agreed.
Policy for Suspension, Withdrawal and Restriction of Certificate
Dovre Sertifisering adheres to international standards and regulations in relation to the suspension, withdrawal and restrictions of certificates. This policy ensures our professionalism and objectivity in handling such cases.
Terms and Conditions for ISO Certification
In our contracts, we have described our rights and obligations as well as the customer's rights and obligations.
Our contracts are in Norwegian only.
Terms and Conditions for Prod and INSP
In our contracts, we have described our rights and obligations as well as the customer's rights and obligations.
Our contracts are in Norwegian only.
Impartility Policy
Employees and contracted personnel of Dovre Sertifisering AS shall not participate in the certification of companies where they have financial or other personal interests in the business.
Employees and contracted personnel in Dovre Sertification shall not use the insight he/she gets form the customer to promote their own interest.
Policy for Complaints and Appeals
In order to ensure impartility and avoid discrimination in complaints and any appeal cases, Dovre Sertifisering AS must ensure that personnel who are to make decision in complaints and appeals act impartially in accordance with the requirements given in the standards and in accordance with Dovre Sertifisering's guidelines and policy for impartiality.